Assurance of high level professionalism
We adhere to the Namibian Institute for Tourism quality to provide an assurance of the high level of professionalism and a value-added service offered by the individual guides to their clients.
Tourist Guides at Hippo Adventure Tours accept on behalf of their members the following principles and undertakings:
1.To provide a professional service to visitors, professional in care and commitment, and guidance in providing an objective understanding of the place visited, free from prejudice or main stream media.
2.To act diplomatic and reasonable in all dealings with all those who engage the services of guides and with colleagues working in all aspects of tourism within Namibia.
3.To ensure that as far as possible what is presented as fact is honest, and that a clear understanding is made between this truth and stories, traditions, legends, or views.
4.To protect the reputation of tourism in our country by making every endeavor to ensure that guided groups treat such with humble respect towards the environment, wildlife, sights and monuments, and also local laws, customs and vulnerabilities.
5.As representatives of the Namibian country to welcome visitors and act in such a way as to bring credit to the country of Namibia visited and promote it as a Namibian tourist destination.